s888 Privacy Policy
— Your Data, Your Rights

01About This Policy

This Privacy Policy explains how s888 ("we," "us," "our," "the Platform") collects, uses, stores and protects personal data relating to players and visitors who use the s888 website at s888.ml. It applies to all services available on the platform, including the Live Casino, sports betting on Cricket and PSL, Slots, Bingo, and account management functions such as deposits and withdrawals in PKR.

By creating an s888 account or using the platform in any capacity, you acknowledge that you have read and understood this Privacy Policy. This Policy should be read alongside the Terms and Conditions, which form part of the overall agreement between you and s888.

If you have questions about how your data is handled that are not answered here, contact the s888 support team at any time via live chat in your account or by email at the address provided at the end of this page.

02Data We Collect

s888 collects personal data through two routes: data you provide directly when registering or using the platform, and data collected automatically through your use of the website.

Data you provide directly:

• Registration information — your full name, date of birth, mobile number and email address provided when you create your s888 account.
• Identity verification documents — government-issued ID such as a CNIC or passport, provided when completing identity verification before your first withdrawal or when requested for account security purposes.
• Payment information — your JazzCash or Easypaisa account number, bank account details or card information provided when making a deposit or requesting a withdrawal in PKR. See Section 4 for full details on how payment data is handled.
• Communications — messages, queries and documents you send to the s888 support team through live chat or email.
• Responsible Gaming preferences — deposit limits, session reminders and self-exclusion requests made through your account settings.

Data collected automatically:

• Device and browser data — your IP address, device type, operating system, browser version and screen resolution, collected when you visit the s888 website.
• Usage data — pages visited, games played, bets placed, login timestamps and session duration. This data is used to improve the platform and detect unusual account activity.
• Cookie and tracking data — see Section 5 for a full explanation of how cookies are used on the s888 platform.

03How We Use Your Data

The personal data collected by s888 is used for the following purposes:

s888 processes your data only for the purposes described above. We do not use your data for automated decision-making that has a significant legal or financial effect on you without providing a means to request human review.

04Payment Data

All financial transactions at s888 are conducted in PKR. When you deposit or withdraw funds via JazzCash, Easypaisa, Raast, bank transfer or card, the payment is processed through secure third-party payment processors. s888 does not store full card numbers, JazzCash or Easypaisa PINs, or complete bank account credentials on its own servers.

Payment data shared with s888 — such as the last four digits of a card, a masked mobile wallet number or a bank account reference — is retained only to support the withdrawal process (ensuring funds are returned to the same method used for the most recent deposit) and for fraud prevention purposes.

Transaction records — including deposit amounts, withdrawal requests and their status — are retained for a period consistent with financial record-keeping requirements and fraud prevention obligations. These records may be reviewed internally in the event of a dispute or security investigation.

05Cookies & Tracking

The s888 website uses cookies and similar tracking technologies to support platform functionality and improve your experience. Cookies are small text files stored on your device when you visit a website. s888 uses the following categories of cookies:

• Essential cookies — Required for the platform to function. These include session management cookies that keep you logged in and security cookies that protect against cross-site request forgery. These cannot be disabled without affecting your ability to use the platform.
• Functional cookies — Store your preferences such as language settings, last visited game category and display options. These improve your experience but are not strictly necessary for the platform to operate.
• Analytics cookies — Collect anonymised data about how visitors use the s888 website, including which pages are visited most frequently and where users encounter errors. This data helps s888 improve the platform over time. No personally identifiable information is included in analytics reports.
• Marketing cookies — Used only where you have given explicit consent to receive personalised promotions. These cookies help s888 show relevant bonus offers and game recommendations based on your activity on the platform.

You can manage your cookie preferences through your browser settings at any time. Disabling essential cookies will affect your ability to log in and use the platform. Disabling functional or analytics cookies will not prevent you from using s888 but may reduce the quality of your experience.

06Sharing Your Data

s888 does not sell, rent or share your personal data with third parties for their own marketing purposes under any circumstances. Your data is shared only in the following limited situations:

• Payment processors — When you make a deposit or withdrawal in PKR, the relevant payment details are shared with the payment processor (such as JazzCash, Easypaisa or a bank partner) to complete the transaction. These processors operate under their own privacy policies and security standards.
• Identity verification providers — Where third-party identity verification services are used to check documents such as your CNIC or passport, the minimum required data is shared with the verification provider for that specific purpose only.
• Game providers — Live Casino, Slots and Bingo games on the s888 platform may be provided by third-party game studios. Your username and betting activity within those games may be visible to the game provider for the purpose of delivering and settling games fairly. No additional personal data is shared without your knowledge.
• Fraud prevention and security — In cases of suspected fraud, money laundering or account security threats, relevant data may be shared with payment providers or other parties as part of an investigation.
• Legal obligations — s888 will disclose personal data where required to do so by a valid legal process, court order or regulatory obligation. In such cases, only the minimum data required to comply with the specific obligation will be disclosed.

All third parties who receive personal data from s888 are required to handle it securely and use it only for the specific purpose for which it was shared.

07Data Retention

s888 retains personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy. The following general retention principles apply:

• Active accounts — Personal data associated with an active s888 account is retained for the full duration of the account's activity plus a reasonable period after the account is closed, to support dispute resolution, fraud investigation and compliance obligations.
• Closed accounts — Following account closure, core account data (name, contact details, transaction history) is retained for a minimum period to meet financial record-keeping and fraud prevention requirements. After this period, data is securely deleted or anonymised.
• Identity verification documents — Documents such as CNIC copies or passport scans are retained only as long as required to maintain compliance with identity verification standards. Once no longer required, they are securely deleted.
• Communication records — Support conversations are retained for a standard period to assist with follow-up queries and quality assurance. Records are deleted or anonymised once the retention period expires.
• Analytics data — Anonymised usage data collected for platform improvement purposes is retained indefinitely in aggregate form, as it contains no personally identifiable information.

If you would like to request early deletion of your personal data, see Section 9 for details of your rights and how to exercise them.

08Security Measures

s888 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure or destruction. These include:

• SSL/TLS encryption — All data transmitted between your device and the s888 platform is encrypted using SSL/TLS. You can confirm this by checking for the padlock icon in your browser's address bar when visiting s888.ml.
• Access controls — Access to personal data held by s888 is restricted to staff and systems that genuinely need it to perform their functions. Access is logged and reviewed regularly.
• Secure password storage — Account passwords are stored using industry-standard hashing. s888 staff cannot read your password in plain text. If you forget your password, you will be asked to reset it rather than having the existing one retrieved.
• Fraud monitoring — Automated systems monitor account activity for unusual patterns, including multiple login attempts, unexpected location changes and abnormal transaction volumes. Suspicious activity triggers a security review.
• Regular security reviews — s888 conducts periodic reviews of its security practices and updates them in line with current standards and any emerging threats.

While s888 takes all reasonable steps to protect your data, no internet-based system can be guaranteed 100% secure. You also play an important role in keeping your account secure: use a strong and unique password, never share your login credentials with anyone, and always log out of your account when using a shared or public device.

09Your Rights

As a player at s888, you have the following rights in relation to your personal data. To exercise any of these rights, contact the s888 support team via live chat or email.

10Children's Privacy

The s888 platform is strictly for adults aged 18 and above. s888 does not knowingly collect personal data from anyone under the age of 18. During registration, you are required to confirm your date of birth and agree that you meet the minimum age requirement.

If s888 has reasonable grounds to believe that a registered account belongs to a person under 18, the account will be suspended immediately, all deposits will be returned and any pending winnings will be forfeited. Any personal data collected in connection with an under-18 account will be deleted once the matter is resolved, subject to any legal retention obligations.

If you believe a person under 18 has registered an account on the s888 platform, please contact the support team immediately so that the matter can be investigated and resolved promptly. For further information on protecting young people from online gaming, visit the Responsible Gaming page.

11Policy Updates

s888 may update this Privacy Policy from time to time to reflect changes in how the platform operates, updates to payment processing arrangements, or to keep the policy current with applicable privacy standards. When changes are made, the revised policy will be published on this page with an updated "Last Updated" date at the top.

For significant changes to the way your personal data is used, s888 will notify registered players through their account contact details — typically by email or in-platform notification — with reasonable advance notice where possible.

Your continued use of the s888 platform after a policy update is published constitutes your acceptance of the revised Privacy Policy. If you do not agree with any changes, you should stop using the platform and contact support to arrange the return of any real-money balance and the closure of your account.

12Contact Us

If you have any questions about this Privacy Policy, would like to exercise any of your data rights, or want to report a privacy concern, the s888 support team is available 24 hours a day via live chat within your account dashboard.

For written privacy-related enquiries, you can reach us at:

Please include "Privacy Request" in the subject line of your email so that your query is directed to the correct team. We aim to respond to all privacy-related requests within a reasonable timeframe following identity confirmation.

For further information on managing your gaming activity, setting deposit limits or requesting self-exclusion, visit the Responsible Gaming page.